Privacy Policy

We collect only what we need to send a plumber to your address and follow up on the job. This policy explains what that is and what we do with it.

What we collect

When you call or send a callback request we may record your name, phone number, address or apartment, borough, the plumbing problem you described, and any notes you add. If you call, we keep a record of the call time and outcome.

How we use it

To dispatch a plumber, confirm pricing, coordinate access with a super, building manager, or landlord, and follow up after the repair. We do not sell your information, and we do not use it for advertising.

Who we share it with

Only the people needed to complete the work: the assigned plumber, and — where a building requires it — your building management, super, or landlord. We may also share information if the law requires it.

How long we keep it

Job records are kept as long as needed for warranty, billing, and legal purposes. Callback requests that do not become jobs are removed periodically.

Your choices

You can ask us to correct or delete the information we hold about you, and you can ask us to stop following up. Contact us at 917-860-6465 and we will take care of it.

Security

Access to request records is limited to staff who dispatch and manage jobs. No system is perfect, so please do not send payment details through the callback form.

Contact

Questions about this policy? Call 917-860-6465 — a dispatcher answers 24 hours a day.