Terms of Service

These terms cover emergency and scheduled plumbing work requested through this site or by phone. By requesting service you agree to them.

Requests and response times

A callback request is not a confirmed appointment until a dispatcher contacts you and assigns a plumber. Response times are estimates based on traffic, weather, and call volume; we cannot guarantee an exact arrival time.

Estimates and pricing

We confirm the price for the work before it begins. If we find a different or larger problem once we open a wall, ceiling, or fixture, we stop and get your approval before continuing. Night, weekend, and holiday calls carry the same flat rate.

Access and authorization

You confirm you are authorized to approve work at the address — as an owner, tenant, or someone acting for the building. Where a co-op, condo, or landlord must approve the work, we may need that approval before we can proceed.

Workmanship

Repairs are performed by licensed plumbers and are warranted against defects in our workmanship for the period stated on your invoice. The warranty does not cover damage from freezing, water pressure changes, other trades, or pre-existing conditions we documented.

Payment

Payment is due when the work is complete unless other arrangements were confirmed in advance. We accept the methods listed on the invoice at the time of service.

Limitation of liability

We are not responsible for indirect or consequential losses, including damage caused by conditions we were not hired to inspect. Our liability for any job is limited to the amount invoiced for that job.

Governing law

These terms are governed by the laws of the State of New York.

Contact

Questions before booking? Call 917-860-6465.